Our Commitment to Your Privacy
At BalanceBloom, we deeply value the trust you place in us when
sharing your personal information. This Privacy Policy outlines our
practices regarding the collection, use, and protection of your data
when you interact with our website, services, and programs. We are
committed to maintaining the confidentiality and security of your
information while providing transparent access to our practices.
This policy was last updated on April 23, 2025. We may periodically
update this policy to reflect changes in our practices or legal
requirements. We encourage you to review this policy regularly to
stay informed about how we protect your information.
Information We Collect
We collect various types of information to provide and improve our
services to you. The information we collect includes:
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Personal Information: When you register for our
services, contact us, or participate in our programs, we may
collect your name, email address, phone number, postal address,
and payment information.
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Health and Wellness Information: To provide
personalized wellness recommendations, we may collect information
about your health history, wellness goals, physical conditions,
lifestyle habits, and preferences.
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Technical Information: When you visit our
website, we automatically collect certain information about your
device, including your IP address, browser type, referring/exit
pages, operating system, date/time stamps, and clickstream data.
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Usage Information: We collect information about
how you interact with our website and services, including pages
visited, time spent on pages, links clicked, and other actions
taken on our services.
How We Use Your Information
We use the information we collect for various purposes, including
to:
- Provide, maintain, and improve our services
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Process transactions and send related information including
confirmations and receipts
- Create and update your account and profile
- Develop personalized wellness recommendations and programs
- Respond to your comments, questions, and requests
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Send technical notices, updates, security alerts, and support
messages
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Communicate with you about products, services, offers, promotions,
and events
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Monitor and analyze trends, usage, and activities in connection
with our services
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Detect, investigate, and prevent fraudulent transactions and other
illegal activities
- Protect the rights and property of BalanceBloom and others
Information Sharing and Disclosure
We take your privacy seriously and are selective about when and with
whom we share your information:
-
Service Providers: We may share your information
with third-party vendors, consultants, and other service providers
who need access to such information to carry out work on our
behalf.
-
Professional Advisors: In specific instances, we
may share information with wellness practitioners, coaches, or
consultants who work with you directly through our programs.
-
Legal Requirements: We may disclose your
information if required to do so by law or in response to valid
requests by public authorities (e.g., a court or government
agency).
-
Business Transfers: If BalanceBloom is involved
in a merger, acquisition, or sale of all or a portion of its
assets, your information may be transferred as part of that
transaction.
-
With Your Consent: We may share your information
with third parties when we have your explicit consent to do so.
We do not sell, rent, or trade your personal information with third
parties for their marketing purposes.
Data Security
We implement appropriate technical and organizational measures to
protect the security of your personal information. These measures
include:
- Encryption of sensitive data both in transit and at rest
- Regular security assessments and testing of our systems
- Access controls and authentication procedures for our staff
- Employee training on privacy and security practices
- Physical security measures at our facilities
Despite our efforts, no method of transmission over the Internet or
method of electronic storage is 100% secure. While we strive to use
commercially acceptable means to protect your personal information,
we cannot guarantee its absolute security.
Your Privacy Rights
Depending on your location, you may have certain rights regarding
your personal information. These may include:
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Access: You can request copies of your personal
information that we hold.
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Correction: You can ask us to correct inaccurate
information or complete incomplete information.
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Deletion: You can ask us to delete your personal
information in certain circumstances.
-
Restriction: You can ask us to restrict the
processing of your information in certain circumstances.
-
Objection: You can object to our processing of
your personal information.
-
Data Portability: You can ask us to transfer your
information to another organization or to you in certain
circumstances.
To exercise any of these rights, please contact us at
[email protected]. We will respond to your request within a
reasonable timeframe and in accordance with applicable laws.
Children's Privacy
Our services are not directed to individuals under the age of 18. We
do not knowingly collect personal information from children. If you
are a parent or guardian and believe that your child has provided us
with personal information, please contact us. If we become aware
that we have collected personal information from a child without
verification of parental consent, we will take steps to remove that
information from our servers.
International Data Transfers
BalanceBloom is based in Canada, and the information we collect is
governed by Canadian law. If you access our services from outside
Canada, please be aware that your information may be transferred to,
stored, and processed in Canada where our servers are located. By
using our services, you consent to the transfer of information to
Canada, which may have different data protection rules than those of
your country.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated
version will be indicated by an updated "Last updated" date and the
updated version will be effective as soon as it is accessible. We
encourage you to review this Privacy Policy frequently to be
informed of how we are protecting your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our
privacy practices, please contact us at:
BalanceBloom
142 Serenity Avenue
Vancouver, BC V6B 5Z1
Canada
Email: [email protected]
Phone: (604) 545-1853
